O
PRODUCT DESIGN
All Projects
CASE STUDY- 1
Objective:
Create a user-friendly mobile app to help parents track their children’s school bus in real-time, ensuring safety and peace of mind.
Challenges:
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Designing an intuitive interface suitable for all tech skill levels.
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Incorporating real-time GPS tracking and instant notifications while maintaining reliability and data security.
Outcome:
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Developed a clean, visually engaging app with key features such as real-time location tracking, estimated arrival times, and customizable alerts.
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Simplified the user experience by prioritizing functionality and ease of navigation, resulting in positive feedback from both parents and school administrators.
CASE STUDY- 2
Objective:
NICE, a global leader in cloud customer experience platforms, constantly innovates to enhance contact center operations. With a reputation for integrating AI, automation, and analytics into their solutions, NICE sought to revolutionize shift planning in their large-scale call centers, accommodating over 300 agents per shift.
Challenges:
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Develop a desktop-based solution for both the Shift Planner and Call Center Agent, focusing on creating detailed wireframes or prototypes. The emphasis at this stage was on functionality over visual design.
Solution Approach
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The design aimed to integrate seamlessly with NICE's existing cloud-native CXone platform, focusing on user-centricity and offering the admin and the call agent a single-glance solution to streamline shift planning.
Outcome
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The envisaged Call Center Shift Planner was offered to set to become an integral part of NICE's suite of applications, empowering call center operations with increased efficiency and employee satisfaction.
MEDICAL DASHBOARD
Dashboard for a remote-patient-monitoring company.